No one likes being cheated, lied to, or ripped off, but that sort of thing happens everyday in Orange County and every other county in the U.S. While Smith Brothers Appliance Repair and Service cannot advise you on how to handle every situation, we can share some tips with you on how to avoid being ripped off by appliance repair companies in Orange County. We can do this because we have been in business a long, long time and we know what to look for when it comes to low-quality work. We want you to know this information, too.
Credentials Matter: When looking for a quality appliance repair company, ask about their credentials. Do they have the proper licenses and insurance? Do they have technicians who have been trained and certified by the major brands? Do they have references that they are willing to share with you?
Companies that avoid answering these important questions are usually those that have not been business for long and have little or no experience and training working on appliances. They may have learned their skills (if you can call it that) by working alone or with another person in a garage or something. Nothing wrong with that in and of itself, but it is not the level of professionalism consumers want and deserve when it comes to getting their appliances repaired.
Fast Service: The vast majority of professional appliance repair companies in Orange County understand the important of delivering fast service. They know that their customers want their appliances back in work order as quickly as possible. For this reason, appliance repair companies such as ours carry spare parts on our repair trucks. If we do not have a particular part, we know how to get it fast.
Truly professional repair companies will also have trained and experienced repair technicians who know what they are doing and get the job finished in a timely manner. Because of their training and experience, these skilled men and women are almost always able to complete the repair on-site. Consumers should always be leery of companies that say that they have to take the appliance back to the shop in order to repair it. While a few major repairs such as replacing motors or transmissions may require a trip to the shop, the vast majority of repairs can be made on the spot.
Companies that want to take your appliance to their shop when the repair is minor should always be avoided. It does not require a trip to the shop to replace a belt, adjust a tension bar, or balance a washing machine. In some cases, the reason for taking the appliance out of the home or business place is simply because the person on the scene does not know how to make the repair and must rely on someone who is working at the shop to do the work. In a few other cases, the trip to the shop will come back as an added charge to your bill!
Keep the above in mind and you will be better prepared to spot appliance repair companies that you should avoid.